Frequently Asked Questions

Find The Right Answers

Our doctors and staff are committed to making your visit as successful, comfortable, and pleasant as possible. Please visit our patient information page to answer questions about your appointment, how to prepare, and what to expect. We’ve compiled a list of additional questions about optometry and optometric services to help you better plan for your visit.  

Eye care from Rolling Hills Eyecare in Pullman & Colfax, WA.

Exam FAQ'S

How often should I have my eyes checked by an optometrist?

The American Optometric Association recommends that children have the first examination between the ages of 6-12 months, then at least once between the ages of 3 and 5, and annually thereafter (this is applicable to low risk/asymptomatic patients). The recommendation for adults is at least every two years, and annually over the age of 65. 

Should I wear my glasses/contacts to my exam? 

While it is certainly not a requirement, it is helpful to bring in your most recent pair of glasses and to wear your current contact lenses to your appointment.   If you are new to us, a copy of the contact lens prescription or a label from the lens box is helpful. 

Will my pupils be dilated during the exam?

Dilation allows your doctor to examine the health of the inside of your eye, and check for conditions like macular degeneration and glaucoma. We recommend your pupils be dilated the first time we see you, and if all is healthy, about every two years after that. After age 65, or if you have a diagnosed eye condition, it will be more frequent.

Contact Lenses FAQ'S

Can I wear contacts if I have astigmatism? 

In most cases, the answer is yes.  There are many lens types and designs to compensate for your astigmatism and give you good vision and comfort.  Talk to your doctor about which options are best for your eye and your prescription. 

What is the contact lens fitting fee?

The contact lens fitting fee covers all visits with the doctor or staff to ensure a proper contact lens fit with the best vision and comfort possible. The doctor will determine the appropriate contact lens options based on your prescription and visual needs and assess those lenses on your eyes.   Our staff will teach you how to insert and remove the contact lenses and teach you the best practices for caring for the lenses.  Usually one to three visits is required and all are included in the one fee. 

Contact care from Rolling Hills Eyecare in Pullman & Colfax, WA.
Contact fittings from Rolling Hills Eyecare in Pullman & Colfax, WA.
Glasses from Rolling Hills Eyecare in Pullman & Colfax, WA.

Eye Glasses FAQ'S

Do the glasses I’ve purchased from Rolling Hills have a warranty? 

Lenses are warrantied against scratching and frames against breakage. We provide adjustments and new nose pads for the life of the eyewear at no charge. 

My glasses are broken. What should I do? 

Bring them in!  Our expert opticians can evaluate the extent of the damage and determine if repair is possible.  In many cases, the repairs can be done while you wait.  

Why should I buy lenses/frames here instead of online?

At Rolling Hills Eyecare, our goal is to help you achieve your best visual performance.  Properly fitting frames and high quality lenses are key to achieving your best vision.  Our expert opticians will help you choose a frame that is appropriate for your prescription, flattering for your face shape and functional for your activities.   We offer high quality Zeiss lenses with UV protection.  The glasses will be precisely adjusted to fit you comfortably and we will continue to care for the lenses and frames throughout the life of the eyewear with adjustments, nose pad replacement and scratched lens replacement at no charge.  When purchasing spectacles online, the fit, style and size can be difficult to assess and, if not appropriate, can negatively affect your vision and comfort.  This is especially true if you need progressive multifocal lenses or have a high prescription. 

What if I have a prescription already?

We are happy to help you select wonderful frames and appropriate lenses with your prescription from another provider.   Call to set up an appointment with one of our expert opticians. 

Front Office of Rolling Hills Eyecare in Pullman & Colfax, WA.

Insurance & Billing FAQ's

Do you accept my insurance?

We accept many insurance plans including Vision Service Plan, Kaiser Permanente, and Blue Cross Blue Shield. To see if we accept your specific insurance plan, give us a call at (509) 334-3610 and one of our knowledgeable staff members will go over your insurance benefits with you. 

What does my insurance cover?

The coverage will vary by company and plan.  We will ask the details of your insurance plan when making an appointment so we can verify coverage and provide you with a summary of your benefits at the time of your visit.  Please feel free to call our patient care coordinator with any questions.

For more information about our services, or to schedule an appointment, contact one of our offices today!

Contacts from Rolling Hills Eyecare in Pullman & Colfax, WA.





Monday 8:00 AM – 6:00 PM
Tuesday 8:00 AM – 6:00 PM
Wednesday 8:00 AM – 5:00 PM
Thursday 8:00 AM – 6:00 PM
Friday 7:00 AM – 5:00 PM






Monday 8:00 AM – 5:00 PM
Tuesday 8:00 AM – 5:00 PM
Wednesday 8:00 AM – 5:00 PM
Thursday 8:00 AM – 6:00 PM